Legal
Effective date: 1 September 2026 · How Core Learning collects, uses, and protects your personal information.
This Privacy Policy explains how Core Learning collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). It applies to anyone who visits the Core Learning website, enrols in a course, or otherwise provides personal information to Core Learning.
The "Responsible Party" under POPIA — the person who determines the purpose and means of processing your personal information — is:
Chris Allan, trading as Core Physio & Wellness Studio
217 Main Road, Hout Bay, Cape Town, South Africa
Email: info@corelearning.co.za
Our Information Officer, responsible for compliance with POPIA and for handling any queries or complaints about how your information is processed, is:
Chris Allan
Email: info@corelearning.co.za
Depending on how you interact with Core Learning, we may collect the following categories of personal information:
| Category | Examples | Collected via |
|---|---|---|
| Sign-up / account information | Name, email address, age, climbing experience, gym affiliation, course plan selected | Course sign-up form |
| Quiz and assessment records | Name, surname, email address, quiz scores, pass/fail results | Google Forms (per-module quizzes) |
| Payment information | Payment confirmation and transaction details. Card details themselves are handled entirely by Yoco and are never seen or stored by Core Learning. | Yoco |
| Website usage data | Pages visited, general location (country/city level), device and browser type, time spent on site | Google Analytics |
| Assessment & screening tool submissions | Where applicable, information entered into course-provided screening/assessment resources — see Section 5 below, as this may include information about third parties (your own clients). | Google Sheets |
Some course resources are screening or assessment tools intended for you to use with your own clients or athletes. Where you enter information about a client into one of these tools, that information — which may include health-related information — is submitted to Google Sheets accessible to Core Learning.
If you use these tools with your own clients, you are responsible for ensuring you have your client's consent to share their information in this way, and for only entering information that is necessary for the purpose of the tool. Health information is treated as "special personal information" under POPIA and warrants particular care — please avoid entering more detail than the tool requires.
We collect and use your personal information to:
We do not sell or rent your personal information. We do share it with the following third-party service providers, solely to the extent necessary to operate Core Learning:
These providers may process or store information on servers located outside South Africa. Both Google and Yoco maintain their own security and data protection standards; we encourage you to review their respective privacy policies for further detail.
We keep your personal information for as long as your account is active, and for 5 years after course completion or your last activity on the platform, whichever is later. This period reflects standard South African financial record-keeping requirements and allows us to verify certifications or resolve any disputes that may arise after you've completed a course. After this period, your information will be securely deleted or anonymised, unless we are required by law to retain it for longer.
Our website uses Google Analytics to understand how visitors use the site. Google Analytics uses cookies — small text files stored on your device — to collect anonymised or pseudonymised usage data. You can control or disable cookies through your browser settings; doing so may affect some website functionality but will not prevent you from enrolling in or completing a course.
You have the right to:
To exercise any of these rights, contact us at info@corelearning.co.za.
South Africa's Information Regulator
Email: inforeg@justice.gov.za / POPIAComplaints@inforegulator.org.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Core Learning courses are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from someone under 18, we will delete it promptly.
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure, including relying on the security infrastructure of reputable providers (Google, Yoco) for account access and payment processing. No system can be guaranteed 100% secure, but we take your information's security seriously.
We may update this Privacy Policy from time to time, for example as our course offerings or service providers change. The "Effective date" at the top of this page will reflect the most recent update.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at info@corelearning.co.za.
Last updated: 1 September 2026